Honolulu International Airport Immigration Model

M & E Pacific; Honolulu, HI

M & E Pacific provides planning services to the Honolulu International Airport (HIA). The Immigration and Naturalization Services (INS) model simulates international passenger arrivals into INS and the processing of those passengers by INS agents. The simulation model has demonstrated to airport management the expected reduction in passenger waiting lines and waiting times in the INS area if the number of INS agents are increased, if passengers can be diverted to and temporarily held in comfortable waiting rooms prior to entering INS during busy periods, or if arriving flights can be rescheduled.

Alternatives Considered: None

Benefits of SIMSCRIPT II.5: "It has allowed us to model the INS operation close to actual conditions, and to demonstrate our competence and credibility in planning and analysis."

Customer Quote: "Having the model and demonstrating its use and benefits has further convinced our clients of our technical currency, and is a marketing advantage."